1. Information we collect
We may collect information you provide directly, including your name, email address, phone number, message, retreat interests, booking details, preferences, and communications with our care team.
If needed to assess retreat suitability or provide services safely, we may ask for health or wellbeing information. We will only request information that is reasonably necessary and will handle sensitive information with additional care.
2. Information collected automatically
When you use the website, technical information may be collected through cookies or similar technologies, such as your IP address, browser type, device information, referring page, approximate location, and how you interact with the site.
3. How we use information
- To respond to inquiries and send requested information packs.
- To assess suitability, arrange, and provide retreat services.
- To manage payments, bookings, customer support, and aftercare.
- To operate, secure, analyze, and improve our website and services.
- To send service updates and marketing where permitted by law.
- To meet legal, regulatory, safeguarding, and recordkeeping obligations.
4. Legal bases
Depending on your location and the circumstances, we process information with your consent, to take steps at your request or perform a contract, to comply with legal obligations, to protect vital interests, or for legitimate business interests that do not override your rights.
5. How we share information
We may share information only as reasonably necessary with therapists and other retreat professionals, resorts, payment and booking providers, technology vendors, professional advisers, insurers, and authorities where required by law or necessary to protect safety. We do not sell your personal information.
6. Cookies and analytics
Cookies may be used to remember preferences, support core functionality, understand site performance, and improve the visitor experience. Browser settings can be used to block or delete cookies, although some website features may then work differently.
7. Data retention
We retain personal information only for as long as needed for the purposes described in this policy, including providing services, maintaining appropriate clinical or business records, resolving disputes, and meeting legal obligations. Retention periods vary according to the type and sensitivity of information.
8. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so absolute security cannot be guaranteed.
9. Your privacy rights
Depending on where you live, you may have rights to access, correct, delete, restrict, or receive a copy of your information; object to certain processing; withdraw consent; or opt out of marketing. You may also have the right to complain to your local data protection authority.
To make a request, email careteam@therapeiaretreat.com. We may need to verify your identity before completing a request.
10. International transfers
Our service providers may process information in countries other than the one where you live. Where required, we use appropriate safeguards for international transfers of personal information.
11. Children and third-party links
This website is not directed to children under 18, and we do not knowingly collect their information through the website. The site may link to third-party services whose privacy practices are governed by their own policies.
12. Changes to this policy
We may update this policy as our services, technology, or legal obligations change. The updated effective date will appear at the top of this page.
13. Contact us
For privacy questions or requests, contact Therapeia at careteam@therapeiaretreat.com.